Dunn Lumber
Dunn Lumber is a full-service home improvement and building supply company offering lumber, hardware, tools, and construction materials. The website delivers a user-friendly eCommerce experience, supported by post-warranty ticket management in Binary Anvil’s FLUX headless platform and backend operations in Magento, ensuring reliable service and smooth customer transactions.
Project Execution
As Support Project Manager at Dunn Lumber, I managed post-warranty support tickets within Binary Anvil’s FLUX headless platform while also overseeing backend support on the existing Magento system, ensuring seamless operations across both platforms.
Key Responsibilities:
Managed and prioritized post-warranty support tickets in FLUX, coordinating with technical teams to ensure timely resolution.
Provided ongoing backend support on Magento, handling updates, troubleshooting, and operational workflows.
Collaborated with developers and system integrators to implement improvements and maintain system stability.
Tracked issue status, escalations, and resolutions across both platforms to maintain high service quality.
Monitored performance metrics and identified trends to proactively address recurring issues.
Outcome:
Delivered a streamlined support process that improved ticket resolution efficiency, maintained backend stability on Magento, and enhanced overall operational and customer experience.
